1. Will the material age and turn yellow after long-term use?
Because all our materials have undergone anti-aging treatment, they will not age and turn yellow after long-term use.
2. How confidential is the customer's design and printing documents?
At Utama, we prioritize the utmost confidentiality of our clients' designs and files. Confidentiality stands as a cornerstone of Utama's operations, and we employ multiple measures to prevent any leakage of two-dimensional designs and three-dimensional files. These measures include the signing of non-disclosure agreements, stringent internal file encryption controls, and timely destruction of printed documents. Our commitment to these practices is aimed at safeguarding our clients' rights and interests.
We understand the critical importance of maintaining confidentiality in the 3D printing industry, where innovative designs and intellectual property are at the core of our clients' businesses. By implementing robust security protocols and adhering to strict confidentiality agreements, Utama ensures that our clients' sensitive information remains protected throughout the design and production processes.
Furthermore, our track record in maintaining confidentiality speaks volumes about our dedication to this principle. We have successfully collaborated with numerous clients from various industries, including but not limited to toy manufacturing, jewelry design, and prop production for entertainment companies. Our clients trust us not only for our advanced 3D printing technologies but also for our unwavering commitment to keeping their proprietary information secure.
In addition to the procedural safeguards, Utama invests in state-of-the-art cybersecurity measures to prevent unauthorized access to digital files. Our team undergoes regular training to stay updated with the latest security protocols and industry best practices.
Utama's dedication to protecting customer confidentiality extends beyond mere compliance with legal requirements; it is a fundamental aspect of our ethos. We believe that fostering trust and security between our clients and us is essential for long-term partnerships and mutual success.
In conclusion, Utama's absolute protection of customer confidentiality is a testament to our commitment to excellence and integrity in the 3D printing industry. We invite prospective clients to experience the peace of mind that comes with partnering with a company that values confidentiality as much as technological innovation .
If you have any inquiries regarding our confidentiality policies or wish to discuss a potential collaboration, please feel free to contact us at [Contact Email].
3. How can I share my printing experience?
Feel free to share your happy smile wearing Uttama prints on social media. Don’t forget to tag us @uttamastuido and use #uttamastuido in your description. We are honored that you purchased from us and look forward to seeing your photos.
4. Will I receive a tracking number for my order?
Once your order is completed, you will receive a confirmation email with a tracking number. You can track your parcel via 17TRACK (https://www.17track.net/en). You can also ask us about the status of your package via email.
5. My order has not been shipped yet, what should I do?
What if you receive the following message: "The order is currently being paid for. Complete this payment or cancel it to continue"? In this case, it is better to clear the internet cache + cookies::
Click Tools > Internet Options.
Select the General tab.
Click Delete browsing history.
Under Temporary Internet Files, click Delete Files.
Click Delete Cookies.
Click OK.
If this doesn't solve the problem, or you have additional questions, you can always contact us.
6. What is the minimum order quantity?
There is no minimum order quantity limit.
7. Will I receive an invoice for my order?
You will receive your invoice via email in PDF format. The email address you used when placing your order will be used for this purpose. The exception is orders with a delivery address outside the EU, in which case we must include an invoice with the product.
8. Will I receive an order confirmation?
Once your order has been placed and processed, you will receive an order confirmation via email immediately. To do this, please fill in the email address from which you placed your order. If you do not receive an order confirmation, it may be in the spam folder of your email account.
9. Can I adjust or cancel my order?
Because it is a customized printing service, the order cannot be canceled and refunds cannot be made after you confirm with customer service that the printed drawings are correct and payment is made.
10. What payment methods does uttamajewelry accept?
We only accept Paypal payment at the moment, we attach great importance to the payment security of our customers, Paypal is a trustworthy payment platform, please feel free to buy, we will introduce other very secure payment methods in the future.
If you don't have a PayPal account, you can create one by visiting the PayPal website at http://www.paypal.com.